Service-as-Software: Why We Automated Our Own Agency First

Service-as-Software: Why We Automated Our Own Agency First

3 min read
iKawn
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There is a fundamental problem with most marketing software today.

It is built by engineers who have never stared at a Facebook Ads Manager at 2 AM, wondering why ROAS just fell off a cliff.

They build features that look good in a demo. But when you actually try to use them to drive revenue, they fall apart. They don’t account for the chaos of real ad accounts. They don’t handle creative fatigue. They assume a perfect world that doesn’t exist.

The Agency Trap

iKawn didn’t start as a software company. It started as a service.

We were running high-volume ad campaigns for D2C brands. And honestly, it was a nightmare.

We were drowning in manual work. Resizing images for Stories. Checking bid caps every hour. rewriting copy because the client wanted a “fresher” tone. We were scaling revenue for our clients, but we were burning out our team.

We realized that the agency model was broken. It doesn’t scale. You can throw more bodies at the problem, but eventually, the complexity kills you.

Automate or Die

So we stopped hiring people. And we started writing code.

We didn’t build a “platform.” We built scripts to save ourselves.

  • We built a script to auto-generate 50 variations of a winning ad because our designers couldn’t keep up.
  • We built a script to kill losing ads automatically because we couldn’t watch the accounts 24/7.
  • We built a script to analyze competitor landing pages because manual research took too long.

These weren’t features. They were survival mechanisms.

From Service to Software

Over time, these internal tools became more powerful than the humans running them.

Our clients started noticing. They asked, “How are you launching so many creatives?” and “How did you catch that trend so fast?”

We realized that the value wasn’t our hours. It was our automation.

That is what iKawn is today. It isn’t a tool built on theory. It is the exact set of autonomous agents we built to replace our own manual operations.

When you use iKawn, you aren’t buying software. You are buying the codified experience of a team that has managed millions in ad spend.

The "Dogfooding" Advantage

In tech, they call this “dogfooding.” Using your own product.

But for us, it’s more than that. It’s about alignment. We don’t build features because a roadmap says so. We build them because a campaign failed, and we needed a way to fix it.

We solve our own problems first. Then we ship the solution to you.

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